How the City of Everett Uses MuniTrac to Support City Council and School Committee Operations

Just north of Boston, the City of Everett is a fast-growing, diverse community with a strong tradition of local civic engagement. Home to nearly 50,000 residents and one of the most diverse populations in Massachusetts, Everett’s local government plays an outsized role in shaping policy decisions that directly affect residents’ daily lives, from education and public safety to housing, zoning, and city finances.

For Everett, the challenge isn’t holding meetings — it’s keeping up with the administrative work that follows them. That’s where MuniTrac comes in.

The Challenge: High-Volume Meetings, Limited Staff Time

Like many Massachusetts municipalities, Everett must produce accurate, timely meeting minutes to meet:

• Massachusetts Open Meeting Law requirements

• Public records and transparency expectations

• Internal documentation and historical recordkeeping

But manual minute-taking and transcription take significant staff time. Preparing minutes after each meeting can mean hours of work — time that clerks and administrative staff could otherwise spend on core responsibilities.

The Solution: Generated Minutes That Free Up Staff

Everett uses MuniTrac to automatically generate meeting minutes and transcripts for both City Council and School Committee meetings. Instead of relying on manual note-taking and post-meeting transcription, MuniTrac delivers near-instant minutes that are accurate, consistent, and ready for review.

This shift allows Everett to:

• Eliminate hours of manual transcription after each meeting

• Produce minutes faster without adding staff or overtime

• Reduce administrative bottlenecks during busy meeting cycles

• Maintain reliable, searchable records with minimal effort

This is especially valuable in a city where residents are highly engaged and expect prompt access to meeting outcomes and decisions.

Real Operational Impact Inside City Hall

For Everett, MuniTrac’s impact is felt most clearly inside City Hall. With documentation handled efficiently, staff can focus on constituent services, compliance, and day-to-day operations that keep the city running smoothly.

As City Clerk Sergio Cornelio explains:

“MuniTrac has allowed me to concentrate on other important work in my office while they produce accurate and timely meeting minutes. The program adds significant value and efficiency.”

This shift allows Everett’s administrative offices to operate more effectively—without increasing staff workload or sacrificing accuracy.

Strengthening Transparency for City Council and School Committee Meetings

Everett’s City Council and School Committee make decisions that directly affect residents, families, and students. By using MuniTrac, the city ensures that these meetings are not only compliant, but also accessible and understandable to the public.

Searchable, well-organized meeting records help residents quickly find discussions on issues that matter to them, whether it’s school policies, budget allocations, or citywide initiatives, reinforcing trust between local government and the community it serves.

A Scalable Model for Massachusetts Municipalities

Everett’s experience shows how municipalities can modernize their meeting management processes without expanding staff or budgets. MuniTrac functions as a scalable solution that supports transparency, efficiency, and public engagement all at once.

For cities and towns across Massachusetts facing similar demands, Everett demonstrates how investing in the right tools can turn meeting documentation from an administrative burden into a public asset.

If this case resonates, be sure to reach out and learn more.